Getting to know our company

The company under the name SERACLEAN SERVICE EUROPE LTD was founded in its current legal form in 2008 and is based in Sofia, Bulgaria.

The purpose of the establishment of the company is the development of research in the Balkan countries, the development and legalization of a method of disinfection of ice machines, as well as its commercial exploitation, through the franchising of ice machine sanitization service, which includes their cleaning, disinfection and quality control all throughout the European territory.

The service that now results from the patent for the method of disinfection of ice machines, with the international classification code (IPC code): A01N 33/12, C11D 1/62.

Owing to the company’s experience from many years of research as well as its electronic platform for the support of its partners and technical employees, it has already begun to develop its network of partners with the franchise method.

CERTIFICATIONS

The company is certified according to the EN ISO 9001 standard for the provision of ice machine disinfection services. In more detail, it offers:

Grant of rights

over the use of the method and disinfection of ice machines.

Technical support

for partner network and issuance of certificate of cleaning/disinfection of ice machines.

Certification

of technical competence and specialization of cleaning and disinfection technicians.

Provision

of cleaning and disinfection services for equipment and premises.

It should also be noted that special equipment was studied and designed for the sanitary maintenance of ice machines.

Seraclean Services Europe

Quality Policy

Seraclean Services Europe aims at the complete and continuous satisfaction of its customers' requirements, while taking into account the needs and expectations of its interested parties based on its imprinted Operating Framework.

It is committed to comply with all applicable legal and regulatory requirements, just as they are requested for the provision of Know-how in the cleaning and disinfection of ice machines as well as the Application of cleaning and disinfection of ice machines, by issuing a certificate for the result of the implementation of the procedure, which are the main actions that are reflected in its Technical Manual and in its Operating Framework.

All employees of the company, as well as its external providers, are responsible for the quality of its services. It is with the consistent execution of their duties that they can ensure the full satisfaction of their customers’ requirements. This is the Management's belief in order to achieve the above.

The improvement of the quality of services of the company's human resources through training, effective internal and external communication and the proper implementation of the Quality Management System documented through the Performance Evaluation, whose general principles it has adopted, respects and fully adheres to, is crucial for maintaining its competitiveness in the market and supporting its strategic orientation.

Finally, Seraclean Services Europe commits to continue to meet the demands of its customers, stakeholders as well as the legislative and regulatory requirements, ensuring the necessary resources and the continuous improvement of the Quality Management System it maintains in accordance with the International Standard ELOT EN ISO 9001: 2015.

OUR VISION

SERACLEAN SERVICE EUROPE envisions its future based on three main axes.

First, the research and development of methods for the disinfection and adequate sanitation of other categories of catering equipment. There is already an ongoing investigation into the method of disinfecting two new types of machines. One already at the final stage, for which we will soon have the corresponding announcements, and the other at an early stage of investigation.

The second axis is the development of the network of partners in Greece, Bulgaria and Cyprus, and the third developmental axis is the expansion to other European countries.